Privacy policy

Privacy Policy

Last Updated: May 12, 2025

yorokobistore.com ("we," "us," or "our") operates this website and online store (the "Service") and provides customers with high-quality watch-related products.

This Service is powered by Shopify.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our Service.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Payment method details

  • Transaction information

For security reasons, we do not store full credit card numbers or sensitive payment credentials.

Order Information

  • Purchase history

  • Order details

  • Return and exchange history

Account Information

  • Login credentials

  • Passwords

  • Account preferences and settings

Customer Support Information

  • Customer inquiries

  • Communications with our support team

Device and Usage Information

  • IP address

  • Browser type

  • Device information

  • Website activity and usage data

  • Cookie identifiers and related technologies

2. How We Collect Information

We may collect information through the following methods:

  • When you place an order

  • When you create an account

  • When you contact customer support

  • Through automated technologies used when accessing our Service

  • From payment processors, shipping providers, and other service providers involved in fulfilling your order

3. How We Use Your Information

We use personal information for the following purposes:

  • Processing orders, payments, and shipments

  • Managing returns, exchanges, and refunds

  • Providing customer support

  • Improving our products and services

  • Preventing fraud, abuse, and unauthorized transactions

  • Complying with legal obligations

  • Sending marketing communications, promotions, and special offers

We will not use your personal information for purposes beyond those described in this Privacy Policy unless required or permitted by applicable law.

4. Marketing Communications

We may send promotional emails regarding new products, special offers, and marketing campaigns.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails.

5. Cookies and Advertising Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic and performance

  • Personalize user experiences

  • Deliver relevant advertisements

These technologies may collect information about browsing activity and preferences.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

6. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect personal information.

Our website uses SSL (Secure Socket Layer) encryption to secure data transmission.

The Service is hosted on Shopify's secure infrastructure and benefits from Shopify's security measures and compliance standards.

7. Sharing Personal Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Payment service providers

  • Shipping and logistics companies

  • Information technology and hosting providers

  • Data management and customer service providers

These service providers are contractually required to protect personal information and process it only as necessary to perform their services.

We do not sell personal information to third parties.

8. Shopify

Our online store is powered by Shopify.

For more information about how Shopify processes personal information, please review Shopify's Privacy Policy:

https://privacy.shopify.com/

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict or object to certain processing activities

  • Request data portability

To exercise any of these rights, please contact us using the information provided below.

11. Children's Privacy

Our Service is not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16 years of age.

If we become aware that such information has been collected, we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when the revised version is posted on this page.

We encourage users to review this Privacy Policy periodically.

13. Contact Information

Business Name
yorokobistore.com

Business Address
1-7-7 Ogura, Kanda-machi, Miyako-gun
Fukuoka 800-0353
Japan

Phone Number
+1 (406) 797-0224

Email Address
support@yorokobistore.com

Customer Support Hours
Monday – Friday
10:00 AM – 5:00 PM (Japan Standard Time)

Closed on weekends and public holidays.