Refund policy

Return & Refund Policy

Thank you for shopping with yorokobistore.com.

We are committed to providing a fair, transparent, and customer-friendly return and refund process. Please review the policy below before making a purchase.

Shipping Information

All orders are carefully inspected, packaged, and prepared for shipment after payment confirmation.

Processing Time

1–3 business days

Estimated Delivery Time

6–12 business days after shipment

Total Estimated Delivery Time

Typically 7–15 business days from the date of purchase.

Please note:

Delivery times may vary due to seasonal demand, weather conditions, customs processing, carrier delays, or other circumstances beyond our control.
All orders include tracking information.
Products may be shipped from one of our fulfillment or logistics partner warehouses depending on inventory availability.

Returns and Exchanges

We accept returns or exchanges under the following circumstances:

The item arrived damaged or defective
The wrong item was delivered
Customer-requested returns (such as ordering the wrong item or change of preference)

Return Request Period

Customers must contact us within 30 days of receiving their order to request a return or exchange.

Return Eligibility Requirements

Returned products must meet all of the following conditions:

The item must be unused and unworn
The item must be clean and in good condition
All original packaging, accessories, manuals, and included materials must be returned

How to Request a Return

Before returning any item, please contact our customer support team:

Email: support@yorokobistore.com

Returns sent without prior authorization may not be accepted.

After reviewing your request, we will provide detailed return instructions and the appropriate return address if applicable.

Return Shipping Costs

Seller-Paid Return Shipping

We will cover return shipping costs when:

The item is defective
The item was damaged during shipment
An incorrect item was sent

Customer-Paid Return Shipping

Customers are responsible for return shipping costs when returning items for personal reasons, including:

Change of mind
Ordering the wrong product
Preference-related returns

Restocking Fees

We do not charge any restocking fees.

Refund Processing

Once the returned item has been received and inspected, approved refunds are typically processed within 3–7 business days.

Refunds will be issued using the same payment method used for the original purchase whenever possible.

The time required for funds to appear in your account may vary depending on your bank, credit card provider, or payment service.

Exchanges

If replacement inventory is available, we will ship a replacement item.

If the requested replacement item is unavailable, a refund will be issued instead.

Non-Returnable Items

Returns and refunds cannot be accepted in the following situations:

Products that have been used or worn
Products damaged due to customer misuse, negligence, or improper handling
Products missing original accessories, packaging, or included components
Return requests submitted more than 30 days after delivery

Return Address

Authorized returns should be sent according to the instructions provided by our customer support team.

yorokobistore.com – Returns Department
1-7-7 Ogura, Kanda-machi, Miyako-gun
Fukuoka 800-0353
Japan

Contact Information

For questions regarding returns, exchanges, or refunds, please contact: