Shipping policy
Shipping Policy
Last Updated: March 13, 2026
Shipping Method
We deliver our jewelry products through trusted shipping carriers.
Depending on the product type and delivery location, we will select the most appropriate shipping method to ensure safe and reliable delivery.
Orders are fulfilled through our global logistics partners and international fulfillment centers based on product availability and delivery destination.
Shipping Destinations
We currently ship to the following regions:
-
United States
-
United Kingdom
-
Japan
-
Other countries and regions worldwide
Available shipping destinations will be displayed at checkout based on the shipping address provided.
Order Cut-off Time
Orders placed before 5:00 PM (Japan Standard Time, GMT+09:00) will be processed on the same business day.
Orders placed after this time will be processed on the next business day.
Processing Time
After your order is confirmed, we will prepare the product for shipment, including quality inspection and packaging.
Processing time typically takes 1–3 business days.
Business days refer to Monday through Friday, excluding weekends and public holidays.
Shipping Time
After the order has been shipped, the estimated delivery time is 6–12 business days.
Delivery times may vary depending on the destination and logistics conditions.
Please note that some products may be shipped from international fulfillment centers. Delivery times reflect international transit and customs processing where applicable.
Estimated Delivery Time
The total estimated delivery time, including processing and shipping, is approximately 7–15 business days from the date of order confirmation.
Please note that delivery times may vary during peak seasons, holidays, or due to weather, customs clearance, and logistics conditions.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.
You can use this tracking number to monitor the delivery status of your order.
Shipping Fees
We offer free standard shipping on all orders.
If additional shipping fees apply for remote or extended delivery areas, the exact shipping cost will be clearly displayed at checkout before completing your purchase.
Taxes and Duties
For United Kingdom (UK) customers:
All prices displayed on our website include applicable VAT where required. Customers will not be required to pay additional import duties or taxes upon delivery.
For United States (US) customers:
Sales tax will be calculated and displayed at checkout where applicable based on your shipping address.
For other international destinations:
Customs duties, taxes, or import fees may apply depending on local regulations and are the responsibility of the customer.
Shipping Delays
Delivery may occasionally be delayed due to factors such as:
-
Weather conditions
-
Transportation issues
-
Logistics disruptions
-
Customs clearance processes
-
Peak shopping seasons
We appreciate your understanding in such cases.
Incorrect Address or Failed Delivery
If the recipient is unavailable at the time of delivery, the shipping carrier may leave a delivery notice.
Please follow the instructions provided by the carrier to arrange a redelivery.
If the package is returned due to an incorrect address or extended absence, additional shipping fees may be required for reshipment.
Lost or Damaged Packages
If a package is lost or arrives damaged during transit, please contact us as soon as possible.
We will investigate the issue and provide a replacement or refund when appropriate.
Contact Us
If you have any questions regarding shipping, please contact us at:
We typically respond within 1–2 business days.